Privacy Policy - Journey Pants Studio

Last Updated: October 30, 2026

Journey Pants Studio Limited ("we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect information in connection with our website (https://journeypants.com), our Journey Pants platform accounts, and our games and mobile applications, including Hegrim.

1. Who Our Games Are For

Our games are made for players aged 13 and over. When you first start a game, it asks for your year of birth. We use the answer only to place you in an age group (under 13, 13 to 15, or 16 and over); we do not store your year or date of birth. The age group is kept on your device and on your Journey Pants account (guest accounts included), so that the game can turn features on or off for your age group.

If you are under 13, the game can be played on your device only: we do not create an account for you, do not save your progress on our servers, do not collect analytics, and turn off friends, guilds, chat, gifts and purchases. If you told the game you are under 13 while signed in to an existing account, that account stops being used and is hidden from other players. A parent or guardian who believes a child under 13 has given us personal data can contact us to have it deleted.

You can repeat the age check in the game's Settings. A lower age group applies right away.

2. Information We Collect

Account & Authentication Data: When you create or sign in to a Journey Pants account, we collect your email address and authentication credentials, or—if you choose Sign in with Google—your basic Google account identifier and email address provided via Google OAuth. We use this information solely to authenticate you, secure your account, and link your game progress across devices.
Game Progress & Profile Data: We store your in-game handle, game saves, progression, virtual currency balances (such as Gems), and social features (such as friends, mail, and guild memberships) on our game servers so you can play and restore your progress.
Purchase Records: When you make an in-app purchase (e.g., via Google Play), we receive transaction confirmation identifiers and item details to credit your account and maintain required accounting records. We do not collect or store your payment card details.
Analytics: To improve our games we collect gameplay statistics with Amplitude, for all players or for a share of them: for example when a session starts and ends, tutorial progress, battles won or lost, levels reached, heroes recruited, purchases started or completed, gifts, mail rewards and guild activity, together with your age group, your player level, whether you have made a purchase, whether you are in a guild, the game version and the game server you play on. These statistics are linked to your Journey Pants account ID (or, without an account, to a random ID created when the game was installed). They do not include your name, email address, in-game name or date of birth. Amplitude may use your IP address to estimate an approximate location (such as country and city). Our website also uses Amplitude, including Session Replay on public pages with all form fields masked; it is never active on sign-in and account pages.
Your Analytics Choice: In most countries analytics is on by default, and you can turn it off at any time in the game under Settings → Privacy → Share gameplay statistics. In the European Union, the European Economic Area, the United Kingdom and Switzerland (and when we cannot tell where you are), the game asks for your permission first and collects nothing unless you agree. If you have an account, we keep a record of your choice and when you made it. Players under 13 are never included.
Security: We use Cloudflare Turnstile to protect our forms and sign-in endpoints from automated abuse.
Contact Submissions: When you contact us through our Contact form or by email, we collect your name, email address, and message content in order to respond to your inquiry.

3. How We Use & Share Information

No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties.
Use of Google User Data: Information received from Google APIs (such as your email address and basic profile identifier when using Google Sign-In) is used strictly to authenticate your Journey Pants account and is never used for advertising or shared with unauthorized third parties.
Service Providers: Our games and website rely on trusted infrastructure providers to operate—specifically Supabase (authentication and database hosting), Cloudflare (security and anti-spam verification), Resend (transactional/support email delivery), and Amplitude (gameplay and website analytics, stored in the United States). These providers process data only on our behalf under strict security and privacy standards.

4. Reports and Moderation

Reports: You can report a player, a chat message or a guild in our games. A report contains the reason you chose, your optional note, the time and your account ID. When you send it, we save a copy of the evidence: the reported message together with the five messages before and after it in that chat (with the senders' in-game names), and the reported player's in-game name, avatar, level and guild, or the guild's name, tag and rules, as they were at that moment. The reported player is never told who reported them.
Moderation: Our staff and the game's moderators review reports in our internal admin tool. Every time they open a report and every action they take (for example a warning, a chat mute, a name reset, a suspension or a ban) is recorded with the reason in an audit log that cannot be edited. You are told about actions taken against your account in the game and by in-game mail. You can contest a decision through our Contact form.
Chat Filter: Chat messages, guild names and rules are checked against a list of words when they are sent. Words on the list are hidden or the message is refused. The check does not store anything extra.
Why: We use this information to keep our games safe, to enforce our rules and to meet the app stores' requirements for games with player chat.
How Long We Keep It: Reports and their evidence for 12 months; moderation actions, ban requests and the audit logs for 24 months. An active ban is kept for as long as it applies.
Analytics: When you send a report, we may record in our analytics that a report was sent and its reason only, never what or whom you reported.

5. Account & Data Deletion

You can delete your Journey Pants account and associated personal data at any time either directly inside our games (Account → Delete Account) or on the web at https://journeypants.com/account/delete:

Deleted immediately: Your game profiles, saves and progress, Gems, mail, friends, guild memberships, and in-game names are removed from our game servers right away.
Deleted after 14 days: Your platform sign-in account (email address, password hash, and linked Google account identifier) is permanently deleted after a 14-day grace period.
Analytics: Analytics data not yet sent is deleted immediately, and we ask Amplitude to delete the data linked to your account ID, which it completes within 30 days. A record that an account deletion was requested and completed is kept in our analytics without your account ID. Turning analytics off in Settings also deletes analytics data waiting on your device to be sent.
Age group and consent records: Your age group and your consent records are deleted together with your sign-in account after the 14-day grace period.
Reports and moderation records: Reports you sent stay in our moderation records without your account ID. Reports, evidence and moderation records about you are kept until the periods in section 4 end, because they document how our rules were enforced; your account ID in them is replaced by a random identifier that is not stored anywhere else. Open reports about you are closed.
Retained without your identity: Records of in-app purchases and currency transactions that we are legally required to retain for tax and accounting purposes are kept in an anonymized form that no longer identifies or links to you.

6. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us via our Contact page or at contact@journeypants.com.